Terms and Conditions

These Terms and Conditions govern the use of our online store and the purchase of products from Fall from Ashes Official Store. By placing an order, you agree to these terms.

1. General Information

The online store is operated by Fall from Ashes.
If you have any questions, please contact us at: store@fallfromashes.com

2. Orders

Orders can be placed online at any time.
All orders are subject to availability and confirmation.
Once your order is confirmed, you will receive an email with the details.

3. Prices & Payments

All prices are shown in PLN (Polish Zloty).
We accept secure online payments via Stripe and other methods listed at checkout.
Payment must be made in full at the time of ordering.

4. Shipping

We currently ship to addresses within Poland only.
Orders are usually processed and dispatched within 2–5 business days.
Delivery times may vary depending on the location and courier service.

5. Returns & Refunds

You have the right to return your order within 14 days of delivery.
Items must be unused, in original condition and packaging.
To request a return, contact us at store@fallfromashes.com
Refunds will be processed after we receive and inspect the returned item.

6. Product Descriptions

We do our best to ensure all product information, descriptions, and images are accurate.
Colors may appear slightly different due to monitor settings or lighting.

7. Intellectual Property

All designs, logos, and content are the property of Fall from Ashes and may not be copied or used without permission.

8. Privacy

We respect your privacy and protect your data in line with our Privacy Policy.

9. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time.
The latest version will always be available on our website.

By using our website and placing an order, you agree to be bound by these Terms and Conditions.